CRM for Insurance seminar

Thursday, February 18, 2016


Your customers are moving fast. Can you follow them ?

Over the past decade customers’ behavior and their expectations have drastically changed. Insurance customers are becoming harder to attract and retain. Sales costs are high because of the lack of integration between agent and carrier systems, resulting in fragmented views of customer households and consumers’ changing needs. Insurance carriers have to adapt their service offering and strategy to approach those new types of customers more rapidly in a sector where competition has become sharper than ever.

On Thursday, February 18th, RealDolmen organizes its FREE yearly seminar for Insurance only to share more than 10 years of CRM expertise in Insurance Companies like KBC, AXA, AG Insurance, AIG, Allianz, Baloise, Delta Lloyd Life and many more.

We will discuss themes that are important now and in the future for any Insurer that is trying to improve productivity, acquire new customers and deal with the changing expectations of these customers.

With opening keynote by Assuralia and a customer testimonial from AG Insurance.

Watch video's & download the presentations here


13:00 Welcome & Registration
13:30 Introduction
Olaf Hoppenbrouwers, CRM Solution Sales, RealDolmen
13:45 Keynote Assuralia: The Relevance of Insurance in the Digital Age  
Based on the most recent figures about the Insurance sector in Belgium (for various market segments and distribution models) and the agenda of the government and the sector itself, Wauthier Robyns discusses the changes in offer and demand that are crucial for every insurer to determine their strategy.
Wauthier Robyns, Spokesman, Assuralia
14:30 Microsoft's Customer Engagement Strategy
The newest release of Microsoft Dynamics CRM represents a huge leap forward in Microsoft's journey to deliver intelligent customer engagement. The strategy is clear: to enable organizations to personalize customer experiences; to give them the tools to be more proactive, and to empower them with the intelligence to be able to predict trends and identify patterns to know what the customer needs and wants before they do.
Frederic Pieters, Business Development Manager, RealDolmen
15:30 Coffee Break
16:00 Demo: Travi@ta CRM for Insurance
Anaïs Loits, Presales, RealDolmen
16:45 Customer testimonial: Agency Service Management at AG Insurance
Kris Couck presents how AG Insurance replaced an existing todo management system by a new implementation using MS Dynamics CRM, improving the user experience and reporting capabilities, while maintaining the existing integrations with the back-end systems.
Kris Couck, CRM Architect, AG Insurance
17:15 Wrap-up / Q&A
17:30 Drink

Practical info:

Date: Thursday, February 18th 
Timing: 13:00 - 18:30
Venue: Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem, Belgium
get directions (car / public transport)

FREE parking on site
Participation is FREE